Cancellation & Refund Policy

Effective Date: [DD/MM/YYYY]

At ProClap, we strive to provide a smooth and transparent booking experience for both customers and service providers. Please read our Cancellation & Refund Policy carefully.

1. Customer Cancellation

Customers may cancel a booking through the ProClap website or mobile application.

• More than 24 hours before the scheduled service: No cancellation charges.
• Within 24 hours of the scheduled service: A cancellation fee may apply.
• After the service professional has been assigned or has arrived at the location: Cancellation charges may apply based on the service type.
• After the service has started: No cancellation or refund will be provided.

2. Service Provider Cancellation

If a service provider cancels a confirmed booking:

• The customer will be notified immediately.
• A replacement service provider may be assigned, subject to availability.
• If no replacement is available, any prepaid amount will be refunded.

3. Rescheduling

Customers may reschedule their booking before the scheduled service time, subject to service provider availability.

4. Refund Policy

Refunds may be issued in the following situations:

• Duplicate payment.
• Booking cancelled by the service provider.
• Service could not be delivered due to provider unavailability.
• Payment deducted but booking was not confirmed.

Refunds are generally processed within 5–10 business days through the original payment method. Processing times may vary depending on your bank or payment provider.

5. Non-Refundable Cases

Refunds will not be provided for:

• Completed services.
• Customer no-shows.
• Incorrect booking details provided by the customer.
• Cancellation after the service has commenced.
• Dissatisfaction based on personal preference after successful service completion (unless covered by ProClap's service guarantee).

6. Service Quality Issues

If you are dissatisfied with the quality of service, please report the issue within 24 hours of service completion through our customer support. Each complaint will be reviewed, and appropriate action will be taken.

7. Force Majeure

ProClap shall not be responsible for cancellations or delays caused by events beyond reasonable control, including natural disasters, government restrictions, strikes, network failures, or other unforeseen circumstances.

8. Changes to This Policy

ProClap reserves the right to modify this Cancellation & Refund Policy at any time. Updated versions will be published on our website and mobile application.

9. Contact Us

For cancellation or refund-related queries, please contact us: