Refund Policy

Effective Date: [DD/MM/YYYY]

At ProClap, customer satisfaction is our priority. This Refund Policy explains the conditions under which refunds may be issued for bookings made through our platform.

1. Eligibility for Refund

A refund may be provided in the following situations:

• The booking was cancelled by the service provider.
• The service could not be delivered due to provider unavailability.
• Duplicate payment was made for the same booking.
• Payment was successfully deducted, but the booking was not confirmed.
• A technical error resulted in an incorrect charge.
• A refund is approved after investigation of a valid service-related complaint.

2. Non-Refundable Cases

Refunds will not be issued in the following situations:

• The service has been successfully completed.
• The customer cancels after the service has started.
• The customer is unavailable at the scheduled service location.
• Incorrect booking details were provided by the customer.
• Delays caused by customer unavailability or circumstances beyond our control.
• Dissatisfaction based solely on personal preference after successful completion of the service.

3. Refund Process

• Approved refunds will be processed to the original payment method used during booking.
• Refund requests are reviewed after verifying the booking details and service records.
• Customers may be asked to provide supporting information if required.

4. Refund Timeline

Once approved, refunds are generally processed within 5–10 business days. The actual credit may vary depending on your bank, card issuer, UPI provider, or payment gateway.

5. Failed or Incomplete Payments

If your payment fails but the amount is debited from your account, it is usually reversed automatically by your bank or payment provider. If the amount is not reversed within the expected time, please contact our support team with your payment details.

6. Service Disputes

If you are dissatisfied with a completed service, please report the issue within 24 hours of service completion. We will investigate the matter and may offer a refund, partial refund, re-service, or another suitable resolution where appropriate.

7. Changes to This Policy

ProClap reserves the right to update or modify this Refund Policy at any time. Any changes will be effective immediately upon publication on our website or mobile application.

8. Contact Us

If you have any questions regarding refunds, please contact us:

ProClap Support