Terms & Conditions

Effective Date: [DD/MM/YYYY]

Welcome to ProClap. By accessing or using our website or mobile application, you agree to comply with these Terms & Conditions. If you do not agree, please do not use our platform.

1. Acceptance of Terms

By using ProClap, you confirm that you are at least 18 years of age or are using the platform under the supervision of a parent or legal guardian.

2. Our Services

ProClap is an online marketplace that connects customers with independent service professionals for home and business services, including but not limited to electrical work, plumbing, cleaning, AC repair, carpentry, appliance repair, painting, pest control, and other local services.

3. User Accounts

• You must provide accurate and complete information during registration.
• You are responsible for maintaining the confidentiality of your account credentials.
• You are responsible for all activities carried out through your account.

4. Booking & Payments

• Bookings are subject to service provider availability.
• Prices may vary depending on the type of service, location, and additional requirements.
• Payments can be made using supported online payment methods or cash (where available).
• ProClap may charge platform or convenience fees where applicable.

5. Cancellation & Refunds

• Customers may cancel bookings according to the cancellation policy displayed during booking.
• Refunds, if applicable, will be processed through the original payment method.
• No refunds will be issued for completed services unless required by applicable law.

6. Service Providers

• Service providers are independent professionals and are not employees of ProClap.
• Providers are responsible for the quality, execution, and completion of their services.
• ProClap verifies provider information where possible but does not guarantee individual performance.

7. User Responsibilities

You agree to:

• Provide accurate booking information.
• Treat service providers respectfully.
• Not misuse or abuse the platform.
• Not engage in fraudulent or illegal activities.

8. Prohibited Activities

Users must not:

• Create fake accounts.
• Upload false or misleading information.
• Attempt unauthorized access to the platform.
• Interfere with platform security or functionality.
• Use the platform for unlawful purposes.

9. Ratings & Reviews

Users may submit ratings and reviews based on genuine service experiences. Reviews containing abusive, offensive, defamatory, or misleading content may be removed.

10. Intellectual Property

All content, logos, graphics, software, trademarks, and other materials on ProClap are the property of ProClap or its licensors and are protected by applicable intellectual property laws.

11. Privacy

Your use of ProClap is also governed by our Privacy Policy and Cookie Policy.

12. Limitation of Liability

ProClap is a technology platform connecting customers and service providers. We are not liable for:

• Service quality disputes.
• Delays caused by service providers.
• Indirect, incidental, or consequential damages.
• Losses resulting from circumstances beyond our reasonable control.

13. Suspension or Termination

We reserve the right to suspend or terminate any account that violates these Terms & Conditions or applicable laws.

14. Changes to Terms

ProClap may update these Terms & Conditions at any time. Continued use of the platform after changes are posted constitutes acceptance of the revised terms.

15. Governing Law

These Terms & Conditions shall be governed by and interpreted in accordance with the laws of India, and any disputes shall be subject to the exclusive jurisdiction of the competent courts.

16. Contact Us

If you have any questions regarding these Terms & Conditions, please contact us:

ProClap Support